Please contact us on 01298 214601

Patient Information Leaflet

Dr Alexander Hannah and Dr Duncan Hannah have held the contract with NHS England for the provision of NHS services at this practice since April 2012.

The following dentists within the practice provide NHS Dental Services:

Alexander Hannah BChD (Leeds) 1990 MFGDP
Duncan Hannah BChD (Leeds) 1992 MFGDP
Oliver Ratcliffe BChD (Leeds) 2006

Greta Williams BDS (Birmingham) 2021 

The following hygienists/therapists provide NHS Dental Services:

Charlotte Bradwell Diploma in Dental Hygiene and Therapy (Sheffield) 2008

Patients wishing to join the practice can do so by enquiring in person, by email or by phone. You can also visit our website for more detailed information.

NHS Dental charges
The following fees are set by NHS England and are correct as of April 2023.
Band 1 – £25.80
Band 2 – £70.70
Band 3 – £306.80
You can find out more about NHS dental charges at

Important Information
Patients may request to see a specific dentist and where clinical capacity allows we will endeavour to comply with the request, although this may not always be possible

Out of hours emergencies
Out of hours emergency services are commissioned by NHS England. 

Patients can contact NHS 111 by telephone on 111 or Online at

The practice runs an in house complaints procedure. The complaints manager at the practice is Bethan Edge, you can discuss any issues with her, or you can put a complaint in writing addressed to Bethan and she will reply within 10 working days.

If you have a complaint about the care or NHS services provided by your dentist you can raise these directly as above.

Alternatively, if you prefer, you can contact the Integrated Care Board (ICB) Complaints Team who will advise if your complaint can be handled by the ICB’s Primary Care Complaints Team.

The ICB’s PALS Team can be contacted on 0800 032 32 35 or via email

you can find our full complaints procedure here : Complaints Procedure Page

Violent and abusive patients

The practice operates a zero tolerance policy towards all patients who are violent and/or abusive. Such patients will never be seen again in the practice. The NHS will be informed of this and the police may also be informed. 

Patient rights and responsibilities

We will always treat you with courtesy and respect and trust you will do the same for us.
We may exercise our right to cease treatment if:

• You fail to arrive for an appointment
• You cancel without the required notice period of 24 hours
• You do not meet your financial commitments within 21 days
• Your non attendance for any reason at your given appointments causes your course of treatment to take longer than 8 weeks to complete.

If we agree to resume a course of treatment after the 8 week period it will be considered a new course of treatment and a new NHS charge will apply.

Data Protection
The practice operates a Data Protection policy in line with the requirements of the Information Commissioner and a Publication Scheme under the Freedom of Information Act.

Broad Walk Dental

3 Grosvenor Mansions
Broad Walk
SK17 6JH

01298 214601

Practice opening hours

Monday          09:00 – 18:00
Tuesday          08:00 – 17:00
Wednesday    09:00 – 18:00
Thursday        08:00 – 17:00
Friday              09:00 – 16:00
Saturday         By appointment only

Disabled Access
The surgery does have access for wheelchairs which is by means of a moveable ramp. All surgeries are on the ground floor. There is no disabled toilet facility.

Appointment Policy
We do not book routine appointments 3,6 or 12 months in advance. We require patients to contact us 1 month before they are due to book their appointment.
Appointments for treatment are only booked 2 at a time.
Failure to attend the first appointment without informing the practice will result in further appointments being cancelled without notice.
Re-schedules with at least 24 hours notice are welcome. Less notice than this will result in a late cancellation. Recurrent late cancellations or missed appointments will result in no more appointments being offered at the practice.
If you arrive late for your appointment it is likely that the appointment will need to be rebooked.