Complaints Procedure   Please call 01298 214601

We take complaints very seriously here at Broad Walk Dental Practice. We aim to resolve any problems our patients have with any aspect of their experience here as a matter of urgency.

If you have a concern about something you would like to discuss in person, please do not hesitate to talk to a member of staff.

If you wish to complain in writing, you can address your complaint to our complaints manager Miss Bethan Edge. She will aim to reply to your complaint personally within 10 working days.

If your complaint is regarding dental treatment you have received, or a complaint about a dental practitioner, the practitioner will reply to your complaint personally within 10 working days.

Our code of practice for handling complaints within the practice is detailed below:

• We aim to respond to complaints in the same way that we would want our own complaint to be handled.
• We hope to learn from every case and respond to patients’ concerns in a caring and sensitive way.
• We will seek to investigate and respond to a complaint within 10 working days
• Accurate and comprehensive records are kept of any complaint received in accordance with NHS complaints policy and procedure.

If your complaint is directly aimed at the NHS system, you can contact the NHS Customer Contact Centre.
NHS England has recently launched the centre with the aim to be a single point of contact for the public regarding complaints, freedom of information and parliamentary letters.
You can contact them via:
Telephone: 0300 311 22 33 / Email:
Post: NHS ENGLAND, PO BOX 16738, B97 9PT

Please note: A complaint can only be raised with either the practice OR the NHS. If you address your complaint to one, the other will be unable to investigate the complaint.

Get in Touch

Opening Hours
  • Monday
  • 09:00 - 18:00
  • Tuesday
  • 08:00 - 17:00
  • Wednesday
  • 09:00 - 18:00
  • Thursday
  • 08:00 - 17:00
  • Friday
  • 09:00 - 16:00

Saturday by appointment only


3 Grosvenor Mansions
SK17 6JH
Phone: 01298 214601

If you are not satisfied with the response you receive from the practice, you could ask the Health Service Ombudsman to review your complaint. The Health Service Ombudsman would generally only agree to review your complaint if they feel you have exhausted all attempts to resolve your complaint at local level. You should aim to approach the Heath Service Ombudsman within 6 months of receipt of a reply.
You can contact them via:
Telephone: 0345 015 4033
Post: The Parliamentary and Health Service Ombudsman
MillbankTower, Millbank, London, SW1P 4QP
Or visit their website at: