Patient Information Leaflet   Please call 01298 214601

Dr Alexander Hannah and Dr Duncan Hannah have held the contract with NHS England for the provision of NHS services at this practice since April 2012.

The following dentists within the practice provide NHS Dental Services:

Alexander Hannah BChD (Leeds) 1990
Duncan Hannah BChD (Leeds) 1992
Oliver Ratcliffe BChD (Leeds) 2006
Ovidiu Crucin DMD (Cluj-Napoca) 2001

The following hygienists/therapists provide NHS Dental Services:

Charlotte Bradwell Diploma in Dental Hygiene and Therapy (Sheffield) 2008
Maxine Chambers CEB cert in Dental Hygiene 1983

Patients wishing to join the practice can do so by enquiring in person, by email or by phone. You can also visit our website for more detailed information.

NHS Dental charges
The following fees are set by NHS England and are correct as of April 2016.
Band 1 - £19.70
Band 2 - £53.90
Band 3 - £233.70
You can find out more about NHS dental charges at www.NHS.uk

Important Information
Patients may request to see a specific dentist and where clinical capacity allows we will endeavour to comply with the request, although this may not always be possible

Drs A & D Hannah only operate a high needs NHS contract and are not available for regular appointments. Regular check ups can be booked with Dr O Ratcliffe and O Crucin.

Out of hours emergencies
Out of hours emergency services are commissioned by NHS England.
This service is based at Chesterfield. Telephone number: 01246 541 019

Alternatively, patients can contact NHS Direct by telephone on 111 or NHS Direct Online at www.nhsdirect.nhs.uk

Complaints
The practice runs an in house complaints procedure. The complaints manager at the practice is Bethan Edge, you can discuss any issues with her, or you can put a complaint in writing addressed to Bethan and she will reply within 10 working days.

Contacting NHS England
NHS England
PO Box 16738,
Redditch, B97 9PT

T: 0300 311 22 33
E: england.contactus@nhs.net
W: www.england.nhs.uk

Violent and abusive patients
The practice operates a zero tolerance policy towards all patients who are violent and/or abusive. Such patients will never be seen again in the practice. NHS England will be informed of this and the police may also be informed.

Patient rights and responsibilities
We will always treat you with courtesy and respect and trust you will do the same for us.
We may exercise our right to cease treatment if:

• You fail to arrive for an appointment
• You cancel without the required notice period of 24 hours
• You do not meet your financial commitments within 21 days
• Your non attendance for any reason at your given appointments causes your course of treatment to take longer than 8 weeks to complete.

If we agree to resume a course of treatment after the 8 week period it will be considered a new course of treatment and a new NHS charge will apply.

Data Protection
The practice operates a Data Protection policy in line with the requirements of the Information Commissioner and a Publication Scheme under the Freedom of Information Act.

Patient Information Leaflet

Broad Walk Dental

3 Grosvenor Mansions
Broad Walk
Buxton
Derbyshire
SK17 6JH

01298 214601

info@broadwalkdental.co.uk
www.broadwalkdental.co.uk

Practice opening hours

Monday: 9 am to 6 pm
Tuesday: 8 am to 5 pm
Wednesday: 9 am to 6 pm
Thursday: 8 am to 5 pm
Friday: 9 am to 4 pm
Saturday By Appointment

Disabled Access
The surgery does have access for wheelchairs which is by means of a moveable ramp. All surgeries are on the ground floor. There is no disabled toilet facility.

Appointment Policy
We do not book routine appointments 3,6 or 12 months in advance. We require patients to contact us 1 month before they are due to book their appointment.
Appointments for treatment are only booked 2 at a time.
Failure to attend the first appointment without informing the practice will result in further appointments being cancelled without notice.
Re-schedules with at least 24 hours notice are welcome. Less notice than this will result in a late cancellation. Recurrent late cancellations or missed appointments will result in no more appointments being offered at the practice.
If you arrive late for your appointment it is likely that the appointment will need to be rebooked.

Get in Touch

Opening Hours
  • Monday
  • 09:00 - 18:00
  • Tuesday
  • 08:00 - 17:00
  • Wednesday
  • 09:00 - 18:00
  • Thursday
  • 08:00 - 17:00
  • Friday
  • 09:00 - 16:00

Saturday by appointment only

Contact

3 Grosvenor Mansions
Broadwalk
Buxton
SK17 6JH
Email info@broadwalkdental.co.uk
Phone: 01298 214601